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Frequently Asked Questions



General Questions:
What are the symbols that I see on some of the pages?
How do I change my password?
Is there a quick way to find a state in a drop down list?
Where can I find information about a company that is a member of Carload USA?
Broker Questions:
Are there other options for entering loads than manual entry online?
I already post my loads with Central Dispatch! Is there an easy way for me to post my loads with Carload USA too?
Carrier Questions:
Can I define my own route?
Can I also select to see loads that are available along the way and for the way back?
I am using the same search criteria regularly. Is there a way for me to save the search criteria so I don't have to enter them every time?
How do I use my "Saved Views"?
Can I select to only get loads that were added since the last time I used this "Saved View"?
Or can I just select to be notified whenever a load that matches my selection becomes available?
How do I print load information?
Can I request a load by email or fax without having to retype any information?

 

What are the symbols that I see on some of the pages?

The indicates that help is available for the specific item. Just click on the and a popup window with help text is displayed.

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How do I change my password?

Click on the "My Account" menu item to the left and then the "Password" button. Enter your old password and then your new password twice. Click the "Save" button when done and your new password is immediately changed.

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Is there a quick way to find a state in a drop down list?

Yes. Press the key for the first letter in the name of the state. If it is not the first one shown, just press the key for the letter again until the correct one is shown.

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Where can I find information about a company that is a member of Carload USA?

Click on the "Search Companies" menu item to the left. Then enter one or more words (or parts of words) from the name of the company that you are looking for. Click on "Find" and a list of companies matching your search criteria is shown. Click on the name in the list and more information about that company is displayed, including their ICC/MC number, broker bond information and insurance information. We cannot guarantee that this information is correct so please verify the information independently for companies that you consider doing business with. For your convenience, we provide links that bring up the most current SAFER and FMCSA information for the company in question.

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Are there other options for entering loads than manual entry online?

Bulk upload is available if you are handling too many loads for the manual entry online to be practical. We support various file formats and you can either upload the file online for instant processing or email it to us in which case it would normally be processed within a minute. We also have options for updating loads in real time directly from your computer system.

For more information about our different options, please click here.

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I already post my loads with Central Dispatch! Is there an easy way for me to post my loads with Carload USA too?

Yes! If you use the automated upload, you can just add our email address to your system so that all emails go to us too. If you enter load information manually, you can use our toolbar to send a copy of the load information.

For more information about our different options, please click here.

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Can I define my own route?

Yes, you are not limited to only single destination states or pre-defined areas of states. Select "Multiple Destination Selection, then define your own area by just putting a check mark by each state code or you can select the states by clicking on them on a map.

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Can I also select to see loads that are available along the way and for the way back?

Yes. Just check the "Include Intra Area Loads" option.

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I am using the same search criteria regularly. Is there a way for me to save the search criteria so I don't have to enter them every time?

Yes. Click the "Save this selection" option and enter a descriptive name for it, e.g. MI to FL route. This view will then be saved when you click the "View Loads" button.

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How do I use my "Saved Views"?

When you have saved views, a dropdown list is shown at the top of the view selection page. Select your saved view from this list and the click on the "Load Selection" button. You can then either click the "View Loads" button to use the selection as is or you can modify it before you use it.

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Can I select to only get loads that were added since the last time I used this "Saved View"?

Yes. After loading the saved view that you want to use, go to the bottom of the selection page. There you can see the date and time when this view was used last time. Mark the "Include only posts made after " and loads added or changed after that time will be shown.

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Or can I just select to be notified whenever a load that matches my selection becomes available?

Yes, just click the check box for this just over the View Loads button or click the Email Notification button on the search result page.

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How do I print load information?

Click on the "Printer Friendly" button to get the page reformatted in an optimized format for printing and then click on the "Print" button to print it.

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Can I request a load by email or fax without having to retype any information?

YES! Just click on the "Fax/Email" link by the load you are interested in, fill in expected pickup and delivery date and any notes, then click on the "Send" button to send by email or "Print" to send the request by fax.

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